Helium Tracker Terms and Conditions

Effective date: May 17, 2026

Governing law: Delaware

1. Overview

Andrena, Inc. (“Andrena,” “we,” “us,” or “our”) provides Helium Tracker, a software-as-a-service dashboard for monitoring publicly available Helium hotspot performance data, including rewards earned, data transferred, and uptime (collectively, the “Services”).

The Services include account management, hotspot tracking, daily snapshot aggregation, dashboard visualizations, CSV exports, optional two-factor authentication, and related operational and support services. The Services aggregate data from third-party APIs including the Helium Foundation and CoinGecko.

Andrena acts solely as a software service provider. Andrena does not operate or control Helium hotspots, the Helium network, blockchain protocols, token issuance systems, or any infrastructure underlying the data displayed in the Services.

These Terms and Conditions (“Terms”) govern all use of the Services by subscribers and account holders (“Customer” or “you”) and incorporate by reference the applicable Privacy Policy.

2. Definitions

“Account” means a Customer’s registered user account on the Services.

“Affiliate” means any entity controlling, controlled by, or under common control with Andrena.

“Customer” means any registered user of the Services.

“Customer Data” means hotspot keys, labels, account information, and other information provided by Customer to the Services.

“Hotspot Data” means publicly available reward, performance, and metadata information about Helium hotspots aggregated by the Services from third-party sources.

“Subscription Plan” means the tier (Free, Starter, Pro, or Enterprise) selected by Customer, which determines hotspot tracking limits and other features.

3. Services and Scope

3.1 Scope

Andrena provides a hosted software dashboard for tracking Helium hotspot performance. Services include daily snapshot aggregation of reward data, per-deployer rollup analytics, CSV exports of tracked hotspot data, USD value estimation based on third-party HNT pricing, optional two-factor authentication, and account management.

3.2 Subscription Plans

The Services are offered under multiple Subscription Plans (Free, Starter, Pro, Enterprise) with hotspot tracking limits and other features as described on the Services’ pricing page. Andrena may modify Subscription Plan features, limits, or pricing from time to time upon reasonable notice.

3.3 No Guarantee of Data Accuracy or Service Availability

Hotspot Data is sourced from third-party APIs and may be incomplete, delayed, inaccurate, or unavailable. Andrena does not warrant the accuracy, timeliness, or completeness of any Hotspot Data, HNT pricing, or analytics displayed in the Services. Customer acknowledges that the Services depend on third-party APIs (including the Helium Foundation and CoinGecko) outside Andrena’s control, and that no uptime, accuracy, or availability guarantees are made except as expressly stated in a separate written agreement.

3.4 Service Modifications

Andrena may modify, upgrade, replace, suspend, discontinue, reconfigure, or improve any portion of the Services — including features, dashboards, APIs, data sources, integrations, or technical implementations — from time to time for operational, legal, regulatory, security, technical, or commercial reasons. To the maximum extent permitted by law, Andrena shall not be liable for operational impacts, downtime, incompatibilities, or changes resulting from such modifications.

4. Customer Obligations

Customer agrees to:

provide accurate and complete account information;
maintain the security of Customer’s authentication credentials, including any two-factor authentication secrets and backup codes;
promptly notify Andrena at contact@heliumtracker.xyz of any unauthorized access to Customer’s Account;
comply with all applicable laws, regulations, and third-party terms (including those of the Helium Foundation); and
use the Services only for lawful purposes and within the limits of Customer’s Subscription Plan.

Customer shall not:

reverse engineer, decompile, scrape, or extract data from the Services other than through documented features (such as CSV export);
use the Services to track hotspots Customer does not have a legitimate interest in monitoring;
attempt to bypass Subscription Plan limits or rate limits;
resell or sublicense access to the Services;
interfere with the operation of the Services; or
use the Services in violation of applicable law.

Customer remains responsible for all activity occurring under Customer’s Account, including activity by employees, contractors, agents, or any party using Customer’s credentials.

5. Fees, Billing, and Payment

5.1 Subscription Fees

Paid Subscription Plans are billed monthly in advance through Stripe at the prices stated on the Services’ pricing page. Free Subscription Plans require no payment but are subject to the hotspot limit applicable to that plan.

5.2 Payment Authorization

Customer authorizes Andrena (via Stripe) to charge Customer’s designated payment method on a recurring monthly basis for the applicable Subscription Plan fees, as well as any applicable taxes. Customer is responsible for maintaining valid payment information at all times.

5.3 Taxes

Customer is responsible for all federal, state, local, and municipal taxes, fees, surcharges, or assessments arising from or relating to the Services, however designated.

5.4 No Refunds

Subscription fees are non-refundable. Customer may cancel at any time through the Customer Portal; cancellation takes effect at the end of the current billing period, and no prorated refunds are issued for unused portions of a billing period.

5.5 Failed Payments

If a payment fails, Andrena (through Stripe) may retry the payment, and Customer may be charged the maximum amount permitted by law for failed payment processing. Andrena reserves the right to suspend or downgrade Customer’s Account if payment cannot be successfully collected within a reasonable cure period.

5.6 Fee Changes

Andrena reserves the right to modify Subscription Plan pricing from time to time, with at least fourteen (14) days’ advance notice to affected Customers. Continued use of the Services after the effective date of a fee change constitutes acceptance.

6. Account Registration and Access

6.1 Account Creation

Customer must provide a valid email address to access the Services. Authentication is performed via email magic link, with optional time-based one-time password (TOTP) two-factor authentication.

6.2 Account Security

Customer is responsible for maintaining the confidentiality of authentication credentials, two-factor authentication secrets, and backup codes. Customer agrees to notify Andrena immediately at contact@heliumtracker.xyz of any unauthorized use of Customer’s Account.

6.3 Single Account

Each Customer is permitted one Account per email address. Sharing of Account credentials between multiple individuals is prohibited.

7. Third-Party Services

The Services depend on third-party providers and APIs, including but not limited to:

Stripe (payment processing)
SendGrid (transactional email delivery)
Supabase (database hosting)
Vercel (application hosting)
Helium Foundation (public hotspot APIs + reward oracle data)
Amazon Web Services (S3 — Helium reward/usage oracle files)
CoinGecko (HNT pricing data)

Andrena is not responsible for outages, data accuracy issues, pricing changes, or other failures of these third-party services. Customer’s use of the Services may also be subject to the applicable terms of these third-party providers.

8. Data and Privacy

8.1 Customer Data

Customer Data is handled in accordance with the Privacy Policy linked from the Services. Andrena processes Customer Data solely to provide and operate the Services, including fetching reward data for tracked hotspots, sending transactional emails, processing payments, and providing customer support.

8.2 Hotspot Data

Hotspot Data displayed in the Services is sourced from public blockchain and API data and is provided for informational purposes only. Andrena does not warrant the accuracy or completeness of Hotspot Data. Customer acknowledges that they do not rely on Hotspot Data, USD pricing, or analytics as guarantees of past or future performance, financial outcomes, or economic returns.

8.3 Security

Andrena uses industry-standard security practices including TLS for data in transit, AES-256-GCM encryption for sensitive data at rest (including two-factor authentication secrets), hashed session tokens, and HTTP-only secure cookies. No system can be guaranteed completely secure, and Customer is responsible for maintaining reasonable security controls on Customer’s devices and accounts.

8.4 Data Retention and Deletion

Account data is retained while the Account is active. Customer may delete their Account at any time via the account settings page; upon deletion, account data is removed within thirty (30) days. Backups containing deleted data are purged within ninety (90) days. Server logs are retained for up to thirty (30) days.

9. Intellectual Property

All intellectual property rights in the Services — including software, dashboards, APIs, analytics methodologies, user interfaces, and related technology — remain the property of Andrena or its licensors. Customer receives a limited, non-exclusive, non-transferable, revocable license to use the Services solely for Customer’s internal business or personal purposes consistent with Customer’s Subscription Plan. Customer receives no ownership rights and may not copy, reverse engineer, decompile, sublicense, redistribute, or create derivative works from any portion of the Services without express written authorization from Andrena.

Customer retains ownership of Customer Data. By using the Services, Customer grants Andrena a non-exclusive, royalty-free license to process Customer Data solely as necessary to provide the Services.

10. Disclaimers

The Services are provided “as is” and “as available.” Andrena disclaims all warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Hotspot Data, HNT pricing, USD value estimates, and any other data or analytics displayed in the Services are sourced from third-party APIs and are provided for informational purposes only. Andrena does not warrant the accuracy, completeness, or timeliness of any data displayed in the Services.

Andrena does not offer securities, investment opportunities, token-based products, financial instruments, or financial advisory services. Nothing in the Services constitutes financial, investment, tax, legal, or technical advice. Customer acknowledges that operating Helium hotspots, holding cryptocurrency, and participating in decentralized wireless networks involve material risks that are Customer’s sole responsibility.

11. Limitation of Liability

To the maximum extent permitted by law, Andrena shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for loss of profits, revenue, business, data, use, goodwill, digital assets, or economic losses, whether arising under contract, tort, negligence, strict liability, statute, or otherwise.

Andrena’s total aggregate liability arising out of or relating to the Services shall not exceed the greater of (a) the amounts paid by Customer to Andrena for the Services during the three (3) month period preceding the event giving rise to liability, or (b) one hundred U.S. dollars ($100). These limitations apply even if any remedy fails of its essential purpose.

Without limiting the foregoing, Andrena shall not be liable for any losses arising from inaccurate or delayed Hotspot Data; changes in HNT pricing; cybersecurity incidents, ransomware, or data breaches; failures of third-party APIs, including the Helium Foundation, Amazon Web Services, or CoinGecko; payment processing errors by Stripe; email delivery failures by SendGrid; or any actions or inactions of third-party service providers.

12. Indemnification

Customer shall defend, indemnify, and hold harmless Andrena, its Affiliates, and each of their respective officers, directors, employees, contractors, and agents (collectively, the “Andrena Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, settlements, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: Customer’s use of the Services; Customer’s breach of these Terms; Customer’s violation of applicable law; Customer’s misuse of the Services; Customer Data; cybersecurity incidents attributable to Customer; unauthorized access attributable to Customer; or violations of telecommunications, sanctions, export control, privacy, or data protection laws by Customer.

Andrena reserves the right to assume exclusive control of the defense of any matter otherwise subject to indemnification at Customer’s expense, and Customer agrees to cooperate with such defense. Customer may not settle any claim affecting the Andrena Parties without Andrena’s prior written consent.

13. Force Majeure

Andrena shall not be liable for delays, interruptions, failures, or damages caused by events beyond its reasonable control, including acts of God, weather events, utility failures, internet outages, cyberattacks, governmental actions, supply chain disruptions, regulatory changes, vendor failures, third-party API outages, blockchain network disruptions, or failures of third-party systems.

14. Term and Termination

14.1 Term

These Terms remain in effect for the duration of Customer’s Account.

14.2 Customer Termination

Customer may terminate the Services at any time by deleting Customer’s Account via the account settings page. Termination is effective immediately, but Customer remains responsible for any unpaid subscription fees through the end of the current billing period, and no prorated refunds are issued.

14.3 Andrena Termination

Andrena may suspend, restrict, or terminate the Services immediately for fraud, abuse, cybersecurity concerns, sanctions concerns, unlawful activity, or operational risk; upon non-payment of undisputed amounts; if Customer breaches these Terms and fails to cure within thirty (30) days after notice (where cure is reasonably possible); or if continued provision of the Services becomes commercially impractical, technically infeasible, or legally restricted.

14.4 Effect of Termination

Upon termination, Customer’s right to access the Services ceases, outstanding payment obligations become immediately due, and Customer’s data will be deleted in accordance with Section 8.4. Provisions intended by their nature to survive termination — including payment obligations, limitations of liability, indemnification, dispute resolution, intellectual property, and disclaimers — shall survive.

15. Acceptable Use; Compliance with Law

15.1 Acceptable Use

Customer shall not use the Services unlawfully; to interfere with the operation of the Services or other Customers; to attempt unauthorized access to any system; to transmit malicious code; to engage in fraud or abuse; to violate sanctions or export laws; to scrape or extract data outside of documented features; or in a manner that threatens the integrity of the Services or third-party systems.

15.2 Compliance with Law

Customer agrees to comply with all applicable laws, including telecommunications regulations, export controls, sanctions laws, and applicable privacy and data protection laws.

15.3 Export Controls and Sanctions

Customer represents and warrants that neither Customer nor any beneficial owner, controller, Affiliate, or authorized representative is subject to sanctions administered by the United States, United Nations, European Union, United Kingdom, or other applicable authority, or located in a comprehensively sanctioned jurisdiction. Andrena may suspend or terminate the Services immediately if Andrena reasonably determines that continued provision could violate applicable law.

16. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, fiduciary relationship, agency relationship, or investment relationship between Andrena and any Customer.

17. Assignment

Customer may not assign these Terms without Andrena’s prior written consent. Andrena may assign these Terms to any Affiliate or successor in interest.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.

19. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by JAMS under its commercial arbitration rules. Arbitration shall be conducted in Delaware, before a single arbitrator, in English, and on an individual basis only.

Each party waives any right to jury trial and any right to participate in class actions or representative actions.

Nothing in these Terms prevents either party from seeking injunctive relief, equitable relief, or temporary restraining orders in any court of competent jurisdiction. The Federal Arbitration Act shall govern the interpretation and enforcement of this Section.

20. Class Action Waiver

All disputes must be brought individually. Class actions, class arbitrations, and representative actions are not permitted.

21. Changes to These Terms

Andrena may modify these Terms from time to time. Material changes will be announced via email at least fourteen (14) days before they take effect. Continued use of the Services after the effective date of a change constitutes acceptance.

22. Miscellaneous

22.1 Entire Agreement

These Terms, together with any applicable Privacy Policy and other written agreements expressly incorporated herein, constitute the complete and exclusive agreement between the parties regarding the Services and supersede all prior discussions, proposals, communications, representations, or understandings.

22.2 No Third-Party Beneficiaries

Except as expressly stated, these Terms do not create any third-party beneficiary rights in any person or entity.

22.3 Survival

Sections relating to payment obligations, limitations of liability, indemnification, dispute resolution, intellectual property, compliance obligations, and disclaimers, and any provisions intended by their nature to survive, shall survive termination or expiration.

22.4 Electronic Communications and Signatures

Customer agrees that Andrena may provide notices, disclosures, invoices, and operational communications electronically. Electronic signatures and electronic records shall have the same force and effect as physical signatures and paper records.

22.5 Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not constitute a waiver of any rights.

22.6 Notices

Notices under these Terms may be provided electronically by email to contact@heliumtracker.xyz, through the Services’ account dashboard, or by overnight courier or certified mail to Andrena’s address below. Notices shall be deemed effective upon transmission or delivery, as applicable.

23. Contact

Andrena, Inc.
33 Washington Street
Newark, NJ 07102
contact@heliumtracker.xyz